customer service

We're here to make your experience with AYU Sunless smooth, reliable, and supportive.

Whether you're a spray tan professional or a first time customer, we're here to help you with orders, product guidance, and any questions that arise along the way.

Ordering & Payment

You can place your order securely through our website using:

• Shop Pay
• Visa, MasterCard, American Express
• PayPal (with or without a PayPal account)

All payments are securely processed and will appear as AYU LLC on your statement.

Prefer to order by phone? Call us during business hours:

📞 (423) 244-0537

🕘 Monday to Friday, 9.30 AM – 4:00 PM EST

If we're assisting other customers or in the lab, please leave a message with your name and number. We'll get back to you within 24 hours.

Shipping & Delivery

We ship from Chattanooga, TN, using FedEx or USPS. You'll receive a tracking number via Email once your order ships.

For full shipping timelines, carrier options, and express services, visit our Shipping Policy.

Returns & Refunds

We want you to love your experience with AYU Sunless. If you need to return a product, please note that certain items are not eligible due to hygiene and safety regulations.

For full return conditions, restocking fees, and instructions on how to initiate a return, please visit our Return & Refund Policy.

Order Issues or Address Corrections

If you entered the wrong shipping address or need to update an order, please contact us as soon as possible. Once an order has entered processing or shipped, we may not be able to make changes.

If your package is delayed, lost, or arrives damaged, email us with your order number and a description of the issue. We'll help resolve it with the carrier.

Medical Disclaimer

The product information on our website is for general guidance only and should not be used as a substitute for medical advice.

AYU Sunless products are formulated for external use on healthy skin. Do not apply to broken, irritated, or compromised skin without consulting a physician first. If you have known sensitivities, please review the complete ingredient list and perform a patch test before applying the product.

If irritation occurs, discontinue use immediately and consult a healthcare provider.