Refund policy

Purchasing Agreement

  • By completing an order through our storefront, website, or phone, you acknowledge and agree to the terms outlined on this page and in our Shipping Policies.

General Return Policy

  • We want you to love our products and are here to help if you're not completely satisfied. Please read our policy details carefully to ensure a smooth return process. For any assistance, contact us toll-free at 888-AYU-8081 or ayusunless@gmail.com.

Conditions of Returns:

All returns at AYU Sunless are subject to a 25% restocking fee. By initiating a return, you agree to the following terms:

  • Return Eligibility: Products can only be returned in their original, unused condition and packaging. Opened or tampered items, used products, or items damaged by the customer are not eligible for a refund.
  • Protective Seals: Bulk product containers must have an intact protective seal without any signs of tampering.
  • Condition Requirements: Product containers and labels must be undamaged and in excellent, unused condition.

Satisfaction Guarantee

  1. Additional Policies
    • Sample Testing: Before purchasing full-size DHA sunless tanning solutions and self-tanning products, we recommend trying samples. This helps ensure the product meets your expectations. Please note that full size products cannot be returned due to performance or satisfaction issues.
    • Non-Returnable Items: Samples, opened products, and items returned without prior authorization or with tampered protective seals are not eligible for return.
    • Hygiene & Safety: We do not resell returned products for your safety and in compliance with FDA regulations. This ensures the highest standards of hygiene and product integrity.