Refund policy

We want you to feel confident when ordering from AYU Sunless. Because we sell cosmetics, skincare, and professional sunless tanning products, returns must meet the eligibility requirements below.

Return Window

Return requests must be submitted within 15 calendar days after delivery of the product. Returns requested after this period are not eligible.

Return Eligibility

To qualify for a non-defective return, the product must be:

  • Unopened and unused

  • In its original packaging and original condition

  • Free from damage, markings, or alteration

  • Returned with the product label and packaging intact

  • Sealed and untampered, when the product includes a protective seal

An unopened and unused product may be returned if the customer changed their mind or ordered the wrong product, provided all eligibility requirements are met.

All returns require prior authorization from AYU Sunless. Receipt of a returned product does not guarantee approval of a refund. Returned items will be inspected before a refund is issued.

Non-Returnable Items

We do not accept returns of:

  • Opened or used products

  • Products with broken or tampered seals

  • Products damaged, altered, or marked by the customer

  • Samples

  • Custom products

  • Clearance or final-sale items

  • Products returned without prior authorization

For hygiene and product-integrity reasons, returned cosmetics and sunless tanning products are not resold.

Return Authorization Process

To request a return, email ayusunless@gmail.com and include:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photos or video if the product arrived damaged, defective, or incorrect

If the return is approved, AYU Sunless will provide a Return Authorization Number and return instructions. Do not send a product back before receiving authorization.

Approved returns must be shipped using a trackable carrier. AYU Sunless is not responsible for return packages that are lost, missing, or delivered without tracking confirmation.

Return Shipping, Restocking Fee, and Original Shipping Costs

For eligible non-defective returns:

  • Customers are responsible for purchasing and providing their own return shipping label.

  • A 25% restocking fee will be deducted from the refund.

  • Original shipping charges are non-refundable.

  • If the original order qualified for free shipping, the actual shipping cost paid by AYU Sunless to send the order will be deducted from the refund.

Damaged, Defective, or Incorrect Products

If AYU Sunless shipped an incorrect product, or if a product arrived damaged or defective, please contact us promptly with your order number, a description of the issue, and supporting photos or video. Please retain the product, shipping box, and original packaging until the matter has been resolved.

When AYU Sunless or the shipping carrier is responsible for the problem, AYU Sunless will correct the order at no cost to the customer. Return shipping charges, the 25% restocking fee, and original shipping deductions will not apply.

Product Performance and Satisfaction

Sunless tanning and skincare results can vary according to skin condition, preparation, application, product selection, and individual response.

Opened or used products cannot be returned based on color preference, performance expectations, dissatisfaction with the result, or individual skin response. We strongly recommend ordering an available sample before purchasing a full-size professional tanning solution or self-tanning product.

Exchanges

Eligible unopened and unused products may be approved for exchange within the 15-day return window. Exchanges require prior authorization and follow the same product-condition requirements, applicable restocking fee, and shipping terms described in this policy.

Customers are responsible for return shipping and shipping of the replacement product unless AYU Sunless shipped an incorrect, damaged, or defective product.

Refund Processing

Once an authorized return is received and inspected, approved refunds will be issued to the original payment method, less any applicable restocking fee and shipping deductions.

Refunds are typically processed within 3 to 5 business days after inspection. Your bank or credit card provider may require additional time to post the refund to your account. Refunds cannot be issued to a different card, bank account, or payment method.

Applicable Rights

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.